01
Intake
- Who acts
- Lender
- Kept
- Campaign file, checks
Every notice, served.
Nyaya Setu sends each notice by WhatsApp, email, SMS and post, tracks it per respondent and channel, and proves it with a Proof of Service PDF.
Demo data
Illustration with demo data: one commencement notice sent to three respondents on WhatsApp, email, SMS and post. Deliveries move from queued to sent and delivered; two respondents are served and each gets a Proof of Service PDF.
Every notice goes out on four channels
- WhatsAppRead09:47
- EmailDelivered09:42
- SMSDelivered09:52
- PostDeliveredday 2
Tracked per notice, per respondent and per channel. Delivery results feed one Proof of Service PDF for each respondent. Demo data
Why notice decides the award
Commencement notice · Respondent 1
Demo data- 09:41WhatsAppSent
- 09:42SMSSent
- 09:42EmailNo address on file
- 09:43WhatsAppDelivered
- 09:47WhatsAppRead
- 09:52SMSDelivered
- 09:58PostBooked, registered
- +1 dayPostDelivered, card signed
Served. The results above are compiled into one Proof of Service PDF for this respondent.
A court can set an award aside when a party was not given proper notice. So every notice is sent on four channels, tracked for each respondent, and proved with its own Proof of Service.
Proof of
service
The product
One record, from the lender’s upload to the signed award.
4
Channels for every notice
WhatsApp, email, SMS and post
- SMS
- Post
9
Stages in one record
From intake to a closed file
01 Intake05 Claim09 Closed3
Languages in the portal
English, Hindi and Marathi
- Your case
- आपका मामला
- तुमचे प्रकरण
5
Phases in every hearing
Both sides present in each
- 1 Say
- 2 Admit or deny
- 3 Interim
- 4 Argument
- 5 Return argument
Lifecycle
Nine stages, each one kept on the record.
From the lender’s upload to a closed file. Each stage records who acted and what was kept.
02
S.21 notice
- Who acts
- Case manager, for the lender
- Kept
- Notice, every delivery
03
Commencement
- Who acts
- Registry
- Kept
- Proof of Service PDF
04
Tribunal
- Who acts
- Admin, by hand
- Kept
- Basis, reason, s.12
05
Claim
- Who acts
- Lender files, tribunal serves
- Kept
- Statement of claim
06
Hearing
- Who acts
- Arbitrator, both sides
- Kept
- Five phases
07
Award
- Who acts
- Arbitrator
- Kept
- Signed award to every party
08
Challenge
- Who acts
- The parties
- Kept
- Challenge window
09
Closed
- Who acts
- Registry
- Kept
- The whole record
Every step is kept in one record.
Sent on four channels.
Receipt, proved.
The record holds.
One record for every side
Case managers run every notice and stage from the staff app. Respondents see their own case on a phone, in their language.
For case managers
Notices, deliveries, appointments and hearings for every case in a campaign, in one staff app.
Staff sign inNyaya Setu
- Inbox
- Cases
- Notices
- Deliveries
- Appointments
- Hearings
- Awards
- Audit log
Case manager
Cases
Campaign DEMO-10 · demo cases
AllNeeds actionServedHearings
| Case | Stage | Status |
|---|---|---|
| DEMO/2026/0001 | Commencement | Served |
| DEMO/2026/0002 | S.21 notice | Delivering |
| DEMO/2026/0003 | Tribunal | Objection window |
| DEMO/2026/0004 | Hearing | Phase 3 of 5 |
| DEMO/2026/0005 | Award | Signed |
For respondents
A one-time link and an OTP open the case. It reads in English, Hindi or Marathi.
See the portalThe work of a case, in one system
Every notice goes out on four channels and is tracked per respondent and channel. Each respondent gets a Proof of Service PDF.
A person chooses the arbitrator, with a recorded basis, a written reason, a s.12 disclosure and an objection window. Nothing auto-allocates.
Respondents open their case from a one-time link, confirm it with an OTP and read it in English, Hindi or Marathi.
Video hearings run in five phases with the arbitrator, and a phase starts only with both sides present.
Every action lands in an append-only log, each entry chained to the one before by its hash.
Nyaya Setu
- Inbox
- Cases
- Notices
- Deliveries
- Appointments
- Hearings
- Awards
- Audit log
Case manager
Commencement notice
DEMO/2026/0001 · three respondents · four channels
| Respondent | SMS | Post | Service | ||
|---|---|---|---|---|---|
| Respondent 1Borrower | Read | No address | Delivered | Delivered | Served |
| Respondent 2Co-borrower | Failed | No address | Delivered | Sent | Served |
| Respondent 3Guarantor | Queued | No address | Failed | Returned | Pending |
proof-of-service_R1.pdfproof-of-service_R2.pdfOne Proof of Service PDF per respondent
01 / 05
Delivery
Every notice goes out on four channels and is tracked per respondent and channel. Each respondent gets a Proof of Service PDF.
What the law says about notice
“An arbitral award may be set aside by the Court only if … the party making the application was not given proper notice of the appointment of an arbitrator or of the arbitral proceedings or was otherwise unable to present his case.”
Arbitration and Conciliation Act, 1996, s. 34(2)(a)(iii)
The ground a court applies to improper notice. Each respondent’s service is proved against it.
See it working, one film at a time
Short silent films of the product, made with demo data.
One notice, four channels, each delivery recorded as it lands.
Film · 12 s · silent · demo data
An arbitrator appointed by hand, with basis, reason and disclosure.
Film · 10 s · silent · demo data
The case opens on the respondent’s phone, in their language.
Film · 10 s · silent · demo data
A hearing moves through five phases with both sides present.
Film · 10 s · silent · demo data
One case followed from the lender’s upload to the award.
Film · 14 s · silent · demo data
Each log entry linked to the last by its hash.
Film · 6 s · silent · demo data
Built around the rules that decide an award
- Proof of Service PDF for each respondent
- 1
- proof-of-service_R1.pdf…_R2.pdf
- Sides present in every hearing phase
- 2
- Claimant Respondent
- Recorded bases of appointment
- A–D
- A Contract institutionB Post-dispute consentC Section 11 courtD Mutual nomination
- Payments the software handles
- 0
- Lenders report updates as data only.
Safeguards built into the record
Each firm’s data is kept apart, contact details are encrypted, and every action is written to a log no one can edit. People make the decisions that matter.
Ask about security- 09:40notice.approvedprev 3f9a…b41e6d92
- 09:41delivery.sentprev b41e…7c03f5ae
- 09:43delivery.deliveredprev 7c03…e8d27b14
Change one entry and every hash after it stops matching. Demo data
Hash-chained audit logDetailsClose
Every action is written to an append-only log. Each entry carries the hash of the one before it, so a changed entry breaks the chain from that point on.
Tenant isolationDetailsClose
Postgres row-level security keeps each firm’s records apart, on every table.
Encrypted contact dataDetailsClose
Phone numbers and email addresses are stored encrypted.
Arbitrators chosen by a personDetailsClose
The software never allocates or ranks arbitrators. A person chooses, and records the basis and a written reason.
AI drafts, people approveDetailsClose
AI can prepare a draft. A person reviews and approves every notice before it is sent.
No paymentsDetailsClose
The software handles no money. Lenders report updates as data only.